Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must generally be in the same condition that you received it, unused or unworn where applicable, with any original tags, accessories, manuals, and packaging. You’ll also need your receipt or other proof of purchase.

To start a return, contact us at info@satizfactiongoods.com. Please include your order number and the reason for your return.

If your return is approved, we will provide instructions on how and where to send your item. Because some products are fulfilled directly by our approved supplier partners, the return address may be different from the address shown on our website. Please do not send an item back without first receiving return instructions from us.

Items returned without first requesting and receiving authorization may not be accepted.

Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise. If a prepaid return label is provided, we will let you know as part of the return instructions.

You can contact us with any return questions at info@satizfactiongoods.com.

Damages, Defects, and Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@satizfactiongoods.com with your order number and, when helpful, photographs showing the issue.

We will review the issue and work with you on an appropriate resolution, which may include a replacement, return, refund, or other remedy depending on the circumstances.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized, customized, or made-to-order products
• Gift cards
• Items that have been used, damaged after delivery, or are missing original parts or packaging
• Products that cannot be returned for health, hygiene, safety, or legal reasons once opened or used

Additional product-specific return restrictions may apply where clearly stated on the product page before purchase.

If you are unsure whether your item is eligible for return, contact us before sending it back.

Exchanges

The fastest way to receive a different item is generally to return the original item, if eligible, and place a separate order for the replacement once your return has been approved.

Cancellations

If you need to cancel or change an order, contact us as soon as possible at info@satizfactiongoods.com.

Because some orders are transmitted to our fulfillment partners shortly after purchase, we cannot guarantee that an order can be canceled or changed after it has been submitted for processing or fulfillment.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times vary by bank or payment provider, so it may take additional time for the refund to appear on your account after we process it.

Original shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item, or unless otherwise required by law.

If more than 15 business days have passed after we confirm that your refund was issued and you still have not received it, contact us at info@satizfactiongoods.com.

Your Legal Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection laws.